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Check-in & Baggage Drop
1. How To Reach The Check-In Hall
The check-in hall is located on the second floor where you can access the check-in counters through entrances D1, D2 & D3 or by using the elevators situated on the ground floor.
2. Check-in counters
- Vietnam Airlines Check-in counters: Counters 2-15 View Map
- Vietravel Airlines Check-in counters: Counters 18-20 View Map
- Vietjet Air Check-in counters: Counters 21-32 View Map
- Pacific Airlines Check-in counters: Counters 35-38 View Map
- Bamboo Airways Check-in counters: Counters 43-46 View Map
Flight check-in procedures typically begin 2 hours before the scheduled departure time and conclude 40 minutes prior to departure. However, please check the flight information display screens for your latest airline's check-in information.
3. Presenting Your Travel Documents
For domestic flights, passengers can use the following documents: Passport or travel document, citizen identification card; identification card, certification of the armed forces; National Assembly Delegate card; Party membership card; Journalist card; car or motorbike driving license; personal identification certificate certified by the police of the ward or commune where they are permanently or temporarily residing, birth certificate (for passengers under 14 years old), birth certificate (for passengers under one month old)...
Don’t forget to check the correct information on boarding passes before leaving the check-in counter.
4. Baggage Regulations
Please contact the staff at your flight check-in counter for information regarding checked baggage and carry-on luggage regulations. Alternatively, you can also refer to the websites of the airlines provided on the terminal's website
1. Find your check-in counter
After arriving at the departure hall on the second floor, you can easily locate the check-in counters for your flight through the flight information display screens. You can also check your flight information on the terminal's website.
2. Group Check-In
If you are traveling in a group of 10 or more, contact the check-in staff at the check-in counter in case the airline has a priority check-in row for passengers traveling in groups.
1. How to reach the check-in hall
The check-in hall is located on the second floor where you can access the check-in counters through entrances D1, D2 & D3 or by using the elevators situated on the ground floor.
2. Find your check-in kiosk
The self check-in kiosks of Vietnam Airlines (VN) and Vietjet Air (VJ) are located in departures halls on the second floor. The check-in interface is very friendly and easy to use. The self check-in kiosks are designed to optimize the passenger check-in process and limit waiting time in line.
3. How to do self-check-in
● Step 1: select the language and agree to the hazardous items terms.
● Step 2: select your preferred method to search your reservation (passport/the booking reference/e-ticket number/frequent flier number/PNR/barcode)
● Step 3: confirm the passenger name to be checked in
● Step 4: if you would like to change your seat selection, tap the "SEATS" button
● Step 5: check carefully and fill your contact information in before printing
● Step 6: print the boarding pass
4. Regulations on baggage
Please contact the staff at your flight check-in counter for information regarding checked baggage and carry-on luggage regulations.
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Depending on the policy of each airline, many airlines allow passengers to check-in online from 48 hours to 1 hour before the scheduled departure time. To check-in online, you can access the airline's website linked on the terminal's page (here).
Security
You are required to undergo security screening process as follows:
1. Prepare your passport and boarding pass for inspection
2. Place your hand-carried luggage onto the conveyor belt
3. Remove your outer wear (e.g. jacket, sweater, coat), hat and footwear and put in trays together with other carry-on items
4. Take all of your electronic devices out of your luggage and place them in a tray for separate screening. Valuable personal items such as rings, jewelry, and watches should be placed inside your luggage, and the luggage should be zipped up before being put through the scanner
5. Proceed through the walkthrough metal detectors. Please note that you may be subject to an enhanced security screening process, if required.
Explosives
(E.g. Hand grenade, dynamite, chemicals, smoke bomb fireworks, flares or toy gun caps)
Flammable Items
(E.g. Matches, lighters, butane gas, gasoline, paints, drinks containing 70% or more alcohol by volume etc.)
Radioactive · Infectious · Toxic Substance
(E.g. Chlorine, bleach, oxidizers, mercury, drain cleaners, toxic substances, radioactive materials, contagious or biological hazards etc.)
Other Dangerous Items
(Fire extinguishers, Dry Ice, Tear gas etc.)
Firearms and related components including replicas and toys
(E.g. Ammunition, stun gun, toy guns, "nunchaku", combative weapons, concealed weapons)
Sports and hobby equipment
(E.g. Racket including tennis racket, inline skate, skateboard, hiking stick, deflated balls including baseball, tripod)
Tools
(E.g. Ax, hammer, nail gun, saw, awl, drill, scissors, screwdriver, drill lead, wrench, spanner, nippers, stock prods etc.)
Note: Refer to the list of dangerous items prohibited or restricted in restricted areas and on aircraft via the provided link. view more
Departure Lounges & Boarding
Departure boarding gates area
If you turn left, you will reach departure gates 4, 5 on the same floor at 2nd floor and 1, 2, and 3 on the ground floor.
Please check your flight's boarding gate number on your boarding pass. If the boarding gate is not indicated:
- Check the information screens found throughout the terminal.
- Contact terminal staff for support.
- Find up-to-date information on this website. View More
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