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Flight status information
Stay informed of your flight status with real-time updates on the screens located in the departure hall - 2nd floor or through the terminal's website:
Airlines Contact
Airline Information pages include ground personnel contact information for that specific airline.
Baggage Enquiries
1. You are still at the airport
Counter for Baggage Enquiries
For assistance, you can meet with Ground Services Company personnel at the Baggage Enquiries counter at the baggage claim area. (view map)Additionally
Please ask the support personnel at the Check-in Hall's information desk if you are at the airport and need help with misplaced items or baggage. (view map)
2. You are no longer at the airport
Get in touch with the Ground Services Company:
For assistance if you have left the airport, please get in touch with the airline or ground services company.
Please click this link to research airlines and ground handling companies. view more
SAGS
Other Enquiries
Please contact us via email or call our 24-hour hotline if you need further assistance or information.
Please note that your personal feedback data may be shared with other relevant third parties —to enable them to follow up and reply to you directly about your feedback.
FAQs
Find answers on these pages. For frequently asked questions about airport procedure, facilities and services.
Feedback and Suggestions
If you have feedback or suggestions on how we can enhance your experience at Da Nang International Airport, please let us know here.
Raising Concerns
If you have reason to believe that a Da Nang International Airport(DIA) employee, or anyone acting on behalf of DIA has engaged in illegal or otherwise improper conduct, you should promptly report the matter via our hotline or email below:
For matters relating to customer enquiries, complaints and compliments, please refer to Feedback and Suggestions.
